Advocacy/Representation: Action taken on behalf of an older person to secure his/her rights or benefits. Includes receiving, investigating and working to resolve disputes or complaints. Does not include service provided by an attorney or person under the supervision of an attorney.

Benefits Counseling: State Health Insurance Assistance Program, Benefits Counselors help with Medicare, Medicaid, Prescription Assistance and other benefits programs.  Click here for more information.  

Case Management : Assistance either in the form of access or care coordination in circumstances where the older person and/or their caregivers are experiencing diminished functioning capacities, personal conditions or other characteristics which require the provision of services by formal service providers. Activities of case management include assessing needs, developing care plans, authorizing services, arranging services, coordinating the provision of services among providers, follow-up and reassessment, as required.

Counseling: Uses the casework mode of relating to a client (via interview, discussion, or lending a sympathetic ear) to advise and enable the older person and/or his/her family to resolve problems (concrete or emotional) or to relieve temporary stresses encountered by them. May be done on a one-to-one basis or on a group and may be conducted by paid, donated, and/or volunteer staff. (For nutrition, see Nutrition Counseling)

Education/Training: Providing formal or informal opportunities for individuals to acquire knowledge, experience or skills. Includes individual or group events designed to increase awareness in such areas as nutrition, crime or accident prevention, promote personal enrichment, for example through continuing education; to increase or gain skills in a specific craft, trade, job or occupation. Does not include wages or stipends. (For nutrition, see Nutrition Education)

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